Member Service Promise

At OPPA Credit Union, we focus on providing our members with a lifetime of superior financial experiences. We understand and respect our members and the challenges they face in making their dreams come true. The life of a police officer is unique. Personal stress is great. We focus our business on helping our members and their families achieve their financial goals. And we’ve been doing it since 1971. In other words, we exist to improve your life. And, we’re better qualified than most other financial institutions to do so. Because we know what makes you special.

Over the past few years, in order to achieve our growth goals, we have organized our credit union differently from other financial institutions. We have not embarked on large-scale advertising. Rather, we have focused on building our business one customer at a time, by providing excellent service and value-added advice. Every interaction with our members is critical. That’s why we have dedicated Financial Advisors assigned to a specific group of members. They work hard to get to know what their members want and need.


We all have a role to play in living out our member service promise:

  • We are here to simplify our members’ lives.
  • We act as our members' advocate and take their side.
  • We willingly go the extra mile for our members.
  • We openly discuss our rates and fees - there are no surprises
  • We honour the promises and commitments we make to our members.
  • We ensure our members feel valued.
  • We provide value-added advice to help our members achieve both their short- and long-term goals.

 

 

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