Contact Us

Your Financial Advisor

Each Financial Advisor is assigned to a group of members, depending on the first letter of your last name.

To send an e-mail, please click on the name of the Financial Advisor who serves you.

To reach your Financial Advisor by phone, call our main telephone number and enter the extension.

Toll Free:   1-800-461-4288
Local Telephone:  705-726-5656

Members B, D, T: Shannon Antonio, ext 2223
Members A, C, I, J, K, N, O: Dale Gamble, ext 2231
Members E-H: Jennifer Collins, ext 2224
Members L, M, W: Allina Tracey, ext 2240
Members P-S, U, V, X, Y, Z: Stacey Zigah, ext 2222

 

Emergency Numbers

Internet Banking 24-Hour Tech Support Desk: 1-888-273-3488

Tech Support e-mail: techsupport@sonomaservices.com

Report a Lost / Stolen / Compromised Card

Member Card

To report a lost, stolen or compromised MEMBER CARD® debit card please call 1-800-461-4288. If the incident is recognized outside of business hours please leave a message, your issue will be followed up on the next business day. Any fraudulent charges made after the card has been reported lost, stolen or compromised will not be your responsibility.

The OPPA Credit Union has a Fraud Monitoring system in place to flag transactions deemed highly suspicious, the system will place a temporary block on the card until the credit union can validate the suspicious activity with the cardholder. No transactions will be processed until you have spoken with someone from the Credit Union to validate the transactions and unlock the card.

 

Credit Cards

For a lost or stolen CUETS Mastercard issued prior to January 1, 2018 please call 1-800-561-7849.

For a lost or stolen Credit Union Collabria Visa please call 1-855-341-4643 

Collabria ZERO LIABILITY

Zero Liability applies to your purchases made with your credit card in the store, over the telephone, online for via a mobile device. As a cardholder, you will not be held responsible for unauthorized transactions if:

  1. You have used reasonable care in protecting your cards from loss or theft; and
  2. You have reported to Cardholder Service at 1.855.341.4643 (Canada and U.S.) or 1.647.252.9564 (International Collect) when you knew that your credit card was lost or stolen.

If you believe there has been unauthorized use on your account and you meet the conditions above, you are protected by Zero Liability.. IF you do not meet the conditions above, please reference your Cardholder Agreement for additional information regarding liability.


Our Barrie Office

123 Ferris Lane, Barrie
Ontario, Canada
L4M 2Y1

 

Hours of Operation

Monday, Tuesday, Thursday and Friday 8:30am - 4:30pm
Wednesday 9:00am - 4:30pm
Saturday and Sunday Closed

Telephone and Fax

Toll Free 1-800-461-4288
Local Telephone

(705) 726-5656

Fax (705) 726-1449

General & Banking Inquiries

contactus@oppacu.com
Please send all other questions or comments through our Contact Form.

Privacy Officer

At OPPA Credit Union, your privacy is of vital importance.  Only authorized employees, trained in the proper handling of account information, have access to our database, and we use your private information in a manner that is consistent with your high expectations.  OPPA Credit Union makes it easy to enjoy peace of mind.

Privacy Officer privacyofficer@oppacu.com

Unresolved Member Service Issues?

Member Satisfaction is very important to us at the OPPA Credit Union.  If you have an unresolved member service issue please complete the following steps to ensure your issue is addressed:

Step 1 - Contact the person who handled the transaction in question

Direct resolution of most issues can be handled efficiently by first speaking with the employee who processed the transaction in question or the Manager of that department.

Step 2 - Contacting the OPPA Credit Union Complaints' Officer

If you are not satisfied with the resolution provided through Step 1, you may forward your concern in writing to the Complaints's Officer.  The Complaints' Officer will work with the Senior Management team to resolve the issue.

Complaints' Officer
OPPA Credit Union, 123 Ferris Lane, Barrie ON, L4M 2Y1
complaintofficer@oppacu.com

 

 

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