At OPPA Credit Union, we focus on providing our members with a lifetime of superior financial experiences. We understand and respect our members and the challenges they face in making their dreams come true. The life of a police officer is unique. Personal stress is great. We focus our business on assisting our members and their families achieve their financial goals and have done so since 1971. In other words, we exist to improve your life. And, we’re better qualified than most other financial institutions to do so.

Over the past few years, in order to achieve our growth goals, we have organized our credit union differently from other financial institutions. We have not embarked on large-scale advertising. Rather, we have focused on building our business one customer at a time, by providing excellent service and value-added advice. Every interaction with our members is critical. We have dedicated Member Service Advisors who have been assigned to a group of members and work hard to get to know what their members want and need.

We all have a role to play in living out our member service promise:

• We are here to simplify our members’ lives.
• We act as our member’s advocate and take their side.
• We willingly go the extra mile for our members.
• We openly discuss our rates and fees.
• We work to honour the promises and commitments we make to our members.
• We want to ensure our members feel valued.
• We provide value-added advice in order to ensure our members achieve both their short- and long-term goals.